Edition of May 04, 2026
This document is an official public offer to enter into an agreement for the provision of information and consulting, administrative and organizational, translation and other support services under the OLVARIS Agency brand in accordance with the terms and conditions set forth below. This model of contract conclusion corresponds to the offer and acceptance mechanism provided for by the legislation of Ukraine for electronic contracts.
The person who has accepted this offer shall be deemed to have read and agreed to all its terms and conditions without reservation, in full.
1. General provisions
1.1. This Public Offer defines the procedure and conditions for the provision of OLVARIS Agency services, as well as regulates the relationship between the Contractor and the Customer.
1.2. The Offer is public within the meaning of the civil legislation of Ukraine and is publicly available on the Contractor’s website.
1.3. Acceptance of this Offer means full and unconditional acceptance by the Customer of all the terms and conditions of this document.
1.4. The conclusion of an agreement in electronic form is permitted by law, and an electronic agreement may be concluded by way of an offer by one party and its acceptance by the other party.
2. Information about the Contractor
Contractor:
PE Reznikova Olena Oleksandrivna
Brand:
OLVARIS Agency
Email:
info@olvaris.com.ua
Phone:
+380 99 4312650 | +380 66 4630931
Location:
Kyiv, Ukraine
3. 3. Terms and definitions
3.1 The Offer is a public offer of the Contractor to enter into an agreement on the terms and conditions specified in this document.
3.2. Acceptance means full and unconditional acceptance by the Customer of the terms of this Offer.
3.3. The Customer is an individual, individual entrepreneur, legal entity or its representative who has applied to the Contractor for services and accepted the terms of this Offer.
3.4. Services – consulting, administrative and organizational, translation, information, support and other services actually provided by the Contractor within the framework of OLVARIS Agency.
3.5. Website – the Contractor’s website through which information about the services, forms of communication and this Offer are posted.
4. Subject of the agreement
4.1. The Contractor undertakes to provide the Customer with services in accordance with the agreed request, and the Customer undertakes to accept and pay for such services on the terms of this Offer.
4.2. The services may include, in particular:
- administrative and organizational support for business;
- preparation, coordination and support of documents;
- consulting support;
- translation services;
- translation and notarization support;
- coordination of interaction with third parties;
- business administration;
- assistance in organizing processes and communications;
- other services agreed upon by the parties separately.
4.3. The specific composition, scope, terms, cost, format and result of the services shall be determined in correspondence, notice, invoice, individual offer, terms of reference, application or in any other manner agreed upon by the parties.
4.4. If a particular service by its nature requires an individual agreement, power of attorney, additional documents or separate approval, such service is provided after the relevant conditions are met.
5. Procedure for acceptance of the offer
5.1. The acceptance of this Offer shall be deemed to be the performance by the Customer of any of the following actions:
- submitting an application through the form on the website;
- contacting the email specified on the website;
- contact via WhatsApp, Viber, Telegram or another agreed channel;
- approval of the Contractor’s individual proposal;
- payment of an invoice, advance payment, or the full cost of services;
- actual ordering of services in a manner that indicates acceptance of the terms of cooperation.
5.2. From the moment of acceptance, this Offer shall be considered an agreement concluded between the Contractor and the Customer in electronic form. The Law of Ukraine “On Electronic Commerce” expressly provides for this possibility.
5.3. The Parties agree that correspondence by e-mail, messengers, website form or other electronic means of communication may be used as a proper confirmation of agreements on services if the content of the agreement and the will of the parties can be established from such correspondence. This is consistent with the law on e-commerce, which allows for an electronic form of the contract and electronic communications in the process of concluding it.
6. Procedure for the provision of services
6.1. Services are provided based on the Customer’s request and clarification of their needs.
6.2. Before starting the provision of services, the Contractor has the right to clarify:
- the content and purpose of the appeal;
- Customer’s status;
- a list of required documents;
- terms of execution;
- cost and payment procedure;
- the extent of the Contractor’s participation in the process.
6.3. Services may be provided:
- remotely;
- in a consultation format;
- in the format of document preparation;
- in the format of process support;
- in a combined format.
6.4. The Contractor shall have the right to engage third parties, translators, specialists, consultants, notaries, attorneys, technical contractors or partners if necessary for the proper fulfillment of the Customer’s request.
6.5. If the provision of services requires documents, information or approvals from the Customer, the deadlines for performance may be calculated from the moment of their actual receipt.
7. Rights and obligations of the Contractor
7.1. The Contractor has the right to:
- receive information from the Customer necessary for the provision of services;
- refuse to provide services in the event of insufficient information, impossibility of proper execution, conflict of interest, signs of an illegal purpose of the request or violation of the terms of cooperation;
- change the terms of service provision in case of delays on the part of the Customer, third parties, government agencies or due to other circumstances beyond the Contractor’s control;
- engage third parties to perform certain stages of work;
- suspend the provision of services in case of late payment or failure to fulfill the Customer’s obligations.
7.2. The Contractor undertakes to:
- act in good faith within the scope of the agreed request;
- provide services to the extent agreed by the parties;
- maintain the confidentiality of the information received;
- notify the Customer of material circumstances that affect the fulfillment of the request.
8. Rights and obligations of the Customer
8.1. The customer has the right to:
- receive information about the content, scope and cost of services;
- contact the Contractor with clarifications regarding the progress of the request;
- demand the proper provision of the agreed services;
- refuse further cooperation in the manner and under the conditions specified in this Offer and the law.
8.2. The Customer undertakes:
- provide accurate, complete and up-to-date information;
- provide documents and responses to the Contractor’s requests in a timely manner;
- not to order services for illegal purposes;
- pay for the agreed services in a timely manner;
- check the documents, translations, draft texts, requisites and other materials provided to him/her prior to their submission or use, unless otherwise expressly agreed by the parties.
9. Cost of services and payment procedure
9.1. The cost of services is determined individually depending on the nature of the request, urgency, scope of work, number of documents, complexity of coordination and other factors.
9.2. The website may contain general descriptions of services without a fixed price. In this case, the exact price is agreed upon separately before the start of the service.
9.3. Payment can be made:
- on the basis of an invoice;
- by the Contractor’s details;
- in advance;
- in stages;
- in full;
- in any other agreed manner.
9.4. Unless otherwise agreed upon separately, services are provided upon receipt of an advance payment or full payment.
9.5. Bank commissions, payment system commissions, notarization, apostille, legalization, government fees, third-party translations, delivery, courier costs and other external costs may be paid by the Customer separately, unless otherwise agreed in writing.
10. Features of services and limits of liability
10.1. The Contractor shall provide services within its competence, the agreed request and the data actually received from the Customer.
10.2. The Contractor does not guarantee the occurrence of the result, which depends not only on the Contractor’s actions, but also on the decisions of courts, notaries, consulates, government agencies, officials, banks, translators, counterparties, foreign institutions or other third parties.
10.3. The advice, explanations, accompanying actions, coordination of processes and prepared materials are based on the information provided by the Client and the circumstances known at the date of the request.
10.4. The Contractor is not responsible for:
- consequences of providing incomplete, inaccurate or untimely information by the Customer;
- delays, refusals or decisions of third parties;
- technical failures of communication means, if they are beyond the Contractor’s control;
- use by the Customer of documents or texts without final verification or for other purposes than those agreed upon.
10.5. If a particular service requires legal assistance, notarial acts or other professional participation of a special entity, the Contractor shall have the right to organize coordination of such process, but shall act within the actually agreed format of interaction.
11. Acceptance of services
11.1. The Services shall be deemed to have been rendered properly if the Customer:
- received the result of the services;
- failed to send substantiated written comments within 3 business days after receiving the result;
- actually used the result of the services;
- confirmed acceptance of the result by letter, message or other means.
11.2. If the service is of a consulting, oral, coordination or support nature, it is considered to be rendered from the moment of the actual consultation, meeting, call, translation, organization of the process or performance of the agreed action.
12. Refunds
12.1. Refunds may be made by mutual agreement of the parties or in cases provided for by the current legislation of Ukraine. Consumer protection legislation applies to the relationship between consumers and service providers to the extent that it applies to a particular situation.
12.2. If the Customer withdraws from the services after the start of their provision, the Contractor shall be entitled to withhold an amount proportional to the actual scope of work performed, costs incurred and resources involved.
12.3. The funds for:
- consultations have already been held;
- translations have been completed;
- prepared documents;
- materials agreed upon and delivered to the Customer;
- external expenses, fees or payments to third parties are paid.
12.4. In order to consider the issue of refund, the Customer shall apply to the Contractor in writing, stating the grounds, details and essence of the claim.
13. Confidentiality and personal data
13.1. The Contractor shall process the Customer’s personal data in accordance with the current legislation of Ukraine and the Privacy Policy posted on the website.
13.2. Acceptance of this Offer confirms that the Customer has read the Privacy Policy and agrees to the processing of their personal data to the extent necessary to provide services.
13.3. The Contractor undertakes not to disclose the information received from the Customer, except when it is necessary to fulfill the request, expressly provided for by law or agreed with the Customer.
14. Force majeure
14.1. The parties shall be released from liability for partial or complete failure to fulfill their obligations if such failure was the result of force majeure circumstances that the parties could not foresee or prevent.
14.2. Such circumstances may include acts of war, emergencies, communication interruptions, accidents, power outages, decisions of governmental authorities, restrictions on access to services, transportation or infrastructure failures, and other events beyond the reasonable control of the parties.
15. Validity of the offer and the procedure for making changes
15.1. This Offer comes into force from the moment it is posted on the website and is valid until withdrawn or replaced by a new version.
15.2. The Contractor shall have the right to change the terms of this Offer at any time without prior individual notice to each user by posting a new version on the website.
15.3. The version of the Offer in force at the time of acceptance shall apply to the relationship between the Contractor and the Customer, unless otherwise expressly agreed by the parties.
16. Dispute resolution
16.1. The parties shall endeavor to resolve all disputes and disagreements through negotiations and good faith correspondence.
16.2. If a dispute cannot be settled through negotiations, it shall be resolved in accordance with the applicable laws of Ukraine.
17. 17. Other conditions
17.1. If a particular provision of this Offer is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.
17.2. In everything not regulated by this Offer, the parties shall be governed by the current legislation of Ukraine.
17.3. The Offer is made in Ukrainian. If there are translations into other languages, the Ukrainian version shall be decisive, unless otherwise expressly agreed by the parties. The Law on Electronic Commerce stipulates that the text of an electronic agreement and electronic messages shall be concluded in the state language, although other languages may be used at the request of the parties.
18. Contact information
OLVARIS Agency
PE Reznikova Olena Oleksandrivna
IPP 3135500888
Email: info@olvaris.com.ua
Phone: +380 99 4312650 | +380 66 4630931
Location: Kyiv, Ukraine